Frequently Asked Questions

Have questions about our handcrafted embroidery suits, designer Pakistani suits, or your order? We’ve got you covered. Browse through our most commonly asked questions below.

About Our Products

What kind of products does Aayat Studio sell?

We specialise in handmade embroidery suits, designer Pakistani suits, ethnic wear for women, embroidered suit pieces, and customized boutique ethnic outfits. Every piece is crafted with premium quality fabric and intricate embroidery work.

Are your products handmade?

Yes, absolutely. Every piece at Aayat Studio is handcrafted by skilled artisans. We take pride in the quality and detail of our embroidery work, which is why each piece is unique and made with care.

Can I get a customized or personalized outfit?

Yes! We offer custom embroidery suits and personalized ethnic wear tailored to your measurements and design preferences. Please contact us on WhatsApp at +91 86978 61024 or email us at Team.AayatStudio@gmail.com to discuss your requirements.

What fabric do you use?

We primarily use premium quality cotton that is comfortable, breathable, and suitable for all seasons. All our fabrics are carefully selected to complement the embroidery work.

Sizing & Fit

What sizes do you offer?

We offer both Indian sizes and UK sizes. Please refer to our Size Guide for detailed measurements to find your perfect fit.

Can I get a custom size?

Yes! We offer made-to-measure ethnic suits and custom sizing for all our products. Contact us with your measurements and we will create the perfect fit for you.

Ordering & Payment

How do I place an order?

You can browse our collections on the website and add items to your cart. For custom embroidery orders, reach out to us directly via WhatsApp or email before placing your order.

Do you accept custom or bulk orders?

Yes, we welcome wholesale and bulk orders at special rates. Please visit our Wholesale & B2B Enquiry page for more details.

Shipping & Delivery

Do you offer free shipping?

Applicable shipping charges, if any, will be displayed at checkout or communicated before order confirmation. Any free-shipping offers are subject to the conditions mentioned in the respective offer.

How long does delivery take?

Orders are generally dispatched within 1–3 business days after confirmation. Estimated delivery is 3–7 business days after dispatch, depending on the delivery location. Processing and delivery may take longer during festivals, holidays or unexpected delays. Delivery dates are estimates and are not guaranteed. See our Shipping Policy for details.

Do you ship internationally?

Currently, AAYAT STUDIO accepts orders for delivery within India only, unless international shipping is specifically confirmed by our team. Please contact us before placing an international order.

Returns & Exchanges

What is your return policy?

AAYAT STUDIO follows a No Return & No Refund policy for products delivered in good condition and free from defects. Change of mind, personal preferences, minor colour variations caused by lighting or screen settings, and incorrect size selection are not eligible for refunds. This does not affect mandatory consumer rights under applicable Indian law. Please refer to our Return, Refund & Exchange Policy for full details.

Can I exchange my order?

Size exchanges are allowed, subject to availability of the requested size. Contact us through WhatsApp at +91 86978 61024 with your order number within 3 days (72 hours) of delivery. Products must be unused, unwashed, unaltered and returned with their original tags and packaging. Applicable shipping charges will be communicated by our team. If the requested size is unavailable, our team will assist with an appropriate alternative.

What if my order is damaged, defective, incorrect or incomplete?

Notify us within 3 days (72 hours) of delivery. Share your order number, clear photographs and an unboxing video showing the issue, and keep the product unused, unwashed and unaltered until the complaint is resolved. Our team will review and verify the complaint and provide appropriate remedies in accordance with applicable consumer protection laws.

When will an approved refund arrive?

Refunds are considered only for verified and approved eligible product issues. Once approved, refunds will be initiated to the original payment method or another legally permissible agreed method. Please allow approximately 5–7 business days for the refund to reflect, depending on your bank or payment provider.

Contact Us

How can I reach Aayat Studio?

We are always happy to help!

• Email: Team.AayatStudio@gmail.com
• WhatsApp / Customer Support: +91 86978 61024
• Store address: 2 West Row, Park Circus, Kolkata – 700017, West Bengal, India.
• Customer support hours: Tuesday to Sunday, 12 noon to 8 pm.

Please contact us before visiting to confirm availability.