Shipping policy

SHIPPING POLICY

AAYAT STUDIO

At AAYAT STUDIO, we aim to deliver your favourite ethnic wear safely and efficiently. Every order is carefully packed and handed over to our delivery partners to ensure a smooth shopping experience.

Please read our shipping policy before placing your order.

1. Order Processing & Dispatch

  • Orders are processed after successful payment confirmation or order confirmation, as applicable.
  • Orders are generally dispatched within 1–3 business days after confirmation.
  • Processing may take longer during festivals, holidays, promotional periods or due to unexpected circumstances.
  • Customers will be notified if there is a significant delay in dispatch.

2. Shipping & Delivery Timeline

  • Estimated delivery time is 3–7 business days after dispatch, depending on the delivery location.
  • Delivery timelines may vary depending on the courier partner, destination and logistical conditions.
  • Remote locations may require additional delivery time.
  • Delivery dates are estimates and are not guaranteed.

3. Shipping Charges

  • Applicable shipping charges, if any, will be displayed at checkout or communicated before order confirmation.
  • Any free-shipping offers will be subject to the conditions mentioned in the respective offer.
  • Additional charges, if applicable, will be communicated before confirmation.

4. Order Tracking

  • Once your order is dispatched, tracking details will be shared through available communication channels, such as WhatsApp, SMS or email.
  • Customers can use the tracking information to follow their shipment.
  • Tracking updates may take some time to appear after dispatch.

5. Delivery Address & Customer Responsibility

  • Customers must provide a complete and accurate delivery address and active contact number.
  • AAYAT STUDIO will not be responsible for delivery issues caused by incorrect or incomplete address details provided by the customer.
  • Customers are requested to remain available at the provided delivery address during the expected delivery period.

6. Failed Delivery & Returned Shipments

  • If a shipment cannot be delivered due to an incorrect address, recipient unavailability or repeated failed delivery attempts, the courier may return the parcel to us.
  • Additional shipping charges may apply if the customer requests redelivery.
  • Any such situation will be reviewed individually by our team.
  • Applicable consumer rights will remain unaffected.

7. Delayed, Lost or Damaged Shipments

  • If your order is significantly delayed, please contact our customer support team.
  • If tracking shows that a parcel is lost or undelivered, we will coordinate with the courier partner to investigate.
  • If a parcel arrives visibly damaged, customers are encouraged to record an unboxing video and contact us promptly.
  • Appropriate remedies will be provided where required under applicable consumer protection laws.

8. Shipping for Size Exchanges

  • Size exchanges are permitted subject to our Return, Refund & Exchange Policy.
  • Customers may be responsible for applicable shipping charges for size exchanges.
  • The exchange process will begin after the returned product has been received and inspected.
  • The replacement size will be dispatched subject to availability.

9. International Shipping

Currently, AAYAT STUDIO accepts orders for delivery within India only, unless international shipping is specifically confirmed by our team.

10. Contact Information

For shipping, tracking or delivery-related assistance, please contact:

AAYAT STUDIO

Website: https://AayatStudio.com

Email: Team.AayatStudio@gmail.com

WhatsApp: +91 86978 61024

Instagram: @aayatstudio.in

Store Address: 2 West Row, Park Circus, Kolkata – 700017, West Bengal, India.

Thank you for shopping with AAYAT STUDIO.

With love,
Team AAYAT STUDIO