Returns & Refund Policy – Aayat Studio

Returns & Refund Policy

At Aayat Studio, we take immense pride in the quality of our handcrafted embroidery suits, designer Pakistani suits, and ethnic wear. Every piece is made with care and attention to detail. However, if you are not completely satisfied with your purchase, we are here to help.

Return Policy

We accept returns within 3 days of delivery, subject to the following conditions:

  • The item must be unused, unwashed, and unaltered
  • The original label/tag must be intact and attached to the product
  • The original bill/invoice must be included with the return
  • The item must be returned in its original packaging
  • Items that show signs of use, washing, or alteration will not be accepted for return

Exchange Policy

We accept exchanges within 7 days of delivery, subject to the same conditions as returns listed above. Exchanges are accepted for size issues or if you wish to swap for a different product of equal or higher value (with the difference paid).

To initiate an exchange, please contact us within 7 days of receiving your order.

Non-Returnable Items

The following items are not eligible for return or exchange:

  • Customized or made-to-order embroidery suits (unless defective)
  • Items without original label, tag, or bill
  • Items that have been used, washed, or altered
  • Items returned after the stipulated return/exchange window

How to Initiate a Return or Exchange

To initiate a return or exchange, please follow these steps:

  1. Contact us within the return/exchange window via WhatsApp at +91 86978 61024 or email at team@aayatstudio.com
  2. Share your order number, reason for return/exchange, and photos of the item
  3. Our team will review your request and provide return shipping instructions
  4. Once we receive and inspect the returned item, we will process your refund or exchange

Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 5–7 business days to your original payment method.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately (within 48 hours of delivery) with photos of the damage. We will arrange a replacement or full refund at no additional cost to you.

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